Boosting Uptime, Securing Performance
Trusted to keep your solar assets operating at peak capacity
People don't care how much you know until they know how much you care.
- Theodore Roosevelt
Solar Support creates the industry’s first PV equipment community to ensure peak plant production. Online, on-call and on-site, our diagnostics and resolution experts boost inverter and power electronics performance. Driven to keep system availability at an all-time high, we resolve PV equipment failures to turn photons into profits.
The most important part of any business are the people and entities that we serve. We take customer service seriously. Every customer interaction is an opportunity to have an impact, either good or bad, on that person. There are plenty examples of bad service out there, we are striving for the opposite. If there is a need, let us know, we will ensure any issues you have are resolved to the best of our ability and beyond. Solar Support's business is built off of word of mouth, we ensure everything we do benefits our customers.
Check out what we can do for you!
The right answers are out there. Service lines are so powerful because they receive the same calls over and over again. Those technicians on the phone are great at troubleshooting because they have solved those issues before. Overtime a knowledge base is built on common solutions to difficult problems.
Now imagine opening that knowledge base to the general public. The people in the field doing the work who will be calling when they have an issue. What if they don't have to call anymore? What if the answers are now at their finger tips? That's the power of the Solar Support Portal. It enables the boots on the ground with the knowledge from the entire industry.
We are building a database of solutions. It's starting with ALL the error codes from every equipment manual we can get our hands on. Each FREE troubleshooting call that comes in gives us a chance to build on that database. Have an issue but cant find it in our portal? Submit a request, the more requests we receive looking for an answer to a particular issue, the faster we develop a solution.
This is a growing community of service technicians that will be networked together to create the solutions they can share with their teams. It fosters a feeling of belonging within the solar industry, bringing competitors together to solve each other's issues for the overall benefit of everyone in the industry.