SOLAR SUPPORT SERVICES
Solar Support is helping the renewable energy industry by providing customized availability and reliability solutions for our customers. We enable our clients to effectively diagnose and repair their equipment. Solutions to issues are documented and saved in our portal should they ever be needed again.
We have the flexibility and knowledge to perform a wide variety of services. Our skill set is broad, and we aren't afraid to jump head first into a project to solve a customer issue. Solar Support prides itself in bringing value to its customers through educating, documenting, and solving their specific problems.
What does that mean? Well, no matter what the issue is;
After Warranty Service Response Time,
Difficult or Time Constraint Component & Part Sourcing,
Useful Error Code Explanations,
Custom Circuit Diagram Creation,
Last minute Independent Engineering Reports,
Required Procedure Creation,
Solar Support will deliver, on time, and with the highest quality. We live and breathe solar and we transmute every snippet of that passion into our work.
See our full list of services below. Click one for more information!
FREE Technical Support
Why would anyone offer free technical support? Are we crazy? Do we realize the sheer amount of volume that is likely to pour in because its FREE technical support?
The team here at Solar Support can sum this all up in ONE word.
First off, the Solar Support Portal is our ultimate goal (besides generating revenue). To make that useful for the industry, we need questions coming in. Even if we cannot answer them all right away. Right now we don't anticipate the volume being too high to handle. As a stop gap though we have posted limited hours for the service line.
If for whatever reason no one answers, we have email, chat, and twitter. (for all those millennial out there). Our service line is "Omnichannel" we can accept tickets into our system for any source.
What does that mean Exactly? We accept tickets from the following sources
Email - Help@solarsupport.me,
Chat - Click on the right hand corner of the website at anytime,
Phone - Call us at (855) 417 - 6527,
Twitter - Mention our handle @SolarSupportMe with the word "issue",
Facebook - Contact us on Facebook messenger
Portal - Use the "Submit a ticket" button
The Solar Support Technical Service Line provides troubleshooting help. Are you stuck? Wondering what the next step is? Contact us, tell us what the problem is, and we will do everything we can to point you in the right direction. Our only request is that you tell the resolution to the problem you submitted was.
Click below for Solar Consulting!
Having 20 service personnel and nothing to service would be an example of bad a service strategy. Dispatching a technician to the same job site to troubleshoot the same fault more than 2 times is a waste of service resources. It's normal for our industry to send technicians to site multiple times for the same failure or issue.
How much do truck rolls cost in our industry? We've done some research and found that residential truck rolls are on average about $200 per visit. Utility scale truck rolls are much higher, averaging around $600 per visit. Commercial is right in the middle of that at $450 per site visit.
Imagine how much could be saved if you reduced your truck rolls by two visits per month!
What about the other costs not directly associated to a cost? Like technician availability? If you are running a 4 man crew and aren't meeting customer expectations, you logically need to hire another person.
This same concept applies to technical service hotlines, and other service related responsibilities. Solar Support can analyze your teams performance and assist in implementing changes that can save your company tens of thousands of dollars each year.
Solar Support has the overall experience, and talented employees with an extensive background in solar and service.
Many of our potential clients have been operating this way for years assuming its normal. They typically expect the manufacturers to provide a labor reimbursement, but this is becoming more rare with the market evolving over time. The cost of equipment coming down, and the deterioration of service standards has limited the overall capability of the OEMs.
Let Solar Support prepare your service organization for the future.
Click below for Component Procurement!
Independent Engineering Reports
Writing reports is comparable to drinking water for us. It's cool, refreshing, and we've been doing it for a considerable amount of time. The reports we provide can be used in a wide number of applications, but the most important thing to consider is this:
Do you have a professional employee on your team capable of providing compelling independent engineering report supported with facts?
Most agencies that require an independent engineering report require it to come from an outside source. Who do you trust to write such a report? There are many consulting agencies out there, and some that say they specialize in solar.
Solar Support lives and breathes solar everyday. It's not an offshoot of another business. It's our Josephine, our Helena, our Juliet. You see where I am going with this? We treat independent engineering reports seriously.
What kind of IE reports can you build?
It would likely be easier to list the types we can't build, but here it goes;
Site Visit Reports - Overall site conditions & Equipment status,
Damage Reports - Any kind of equipment or weather event,
Warranty validation - Not covered by the warrant? We disagree,
Repowering - Considering repowering? Let us evaluate your options,
Internal dispute - Need recommendations from an outside source? That's us,
and many more!
Need Procedures or Training? Click below!
Vendor Quality Verification
There are many options available when you are designing a site. A multitude of salesmen show up to show off their products and they all have a good pitch.
How do you make the right choice?
Solar Support evaluate your vendors. Our team has experience being on the other side of the sales pitch, we are aware of the potential complications your vendors can run into.
Because we are service experts, that's usually where we tend to go first. Have you vetted the vendor's service program? What's their support system like? How will they support your project over the long term? What about once it is out of warranty? What do their current customer say about them?
Don't get bamboozled by shiny new equipment, let Solar Support inspect, and vet your vendors to ensure the equipment on your site is the best.
Click below for Performance Testing Support!
Solar Support Portal
As mentioned elsewhere, the portal is our dream, our baby, our legacy for the industry. Imagine capturing the knowledge of the 2000+ solar service engineers engaged in troubleshooting and other service work.
Create articles for every incident they have, plug a powerful AI into it, and provide it for FREE for the industries use.
That's essentially what we are doing here. Sure we could probably charge for the service, but we believe it is important to share this with everyone. The only way we can continue to build it is with input from the entire industry.
Help us build the Portal!
Contact us with questions, submit as many as you can, we'll build the articles. All you need to do is ask the questions!
Building a new service platform? Click Below!